Disgusting service, I want my refund immediately!!!!!

I'm applaud and disgusted by the level of unprofessionalism from Multichoice and its call center agents . I call on 22 July spoke to Yvodia Martin's asked that my dstv subscription Is suspended from August 2020 till further notice and that my account not be debited I'll call in to have my dstv activated in the future . I also requested that changes be made to my payment methods as I did not want a debit order anymore but I'd pay manually. Yvodia confirmed all was done and in accordance with my request , and that's how we ended the call

Needless to say on the 25th I wake up to a debit order sms from Multichoice . I call the Multichoice call center and speak to Simphiwe Shelebe and explain above situation. He than reassures me that the problem is with their billing department it was mistake on their end and that I should send my certified ID and bank statement showing the debit order their a counts department *** e explained and that I would be refunded within 3 working days. As irritated as I was I still gave Multichoice the benefit of the doubt and obliged , sent the requested documents and cc'd Simphiwe's team leader he gave me an email address for a Feraaz Mohamed at Multichoice.

It is 5 days later and no communication from either the team leader nor their account department on my refund. I am beyond frustrated and dont want to ever have to deal with such an *********** company in my life ever again. I'm hoping someone will give me some feedback on my refund. Your service is sickning.