RG
Roy G
1 reviews | Active since Oct 2012
10 Feb 2016, 09:04
Disgusting service from your call centre
Hi Multichoice, I have just had disgusting service from a guy called Mpho (I think that was his name as I could hardly hear him).<br> He was arrogant and unhelpful, and when I asked to be transferred to the customer feedback at the end of the call he cut me off, as he obviously realized I was going to report him.<br> Please get back to me as to try to go through your call centre is a nightmare.<br> Kindest regards<br> Roy
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Replies (1)
DStv (MultiChoice)'s replyOfficial
14 Feb 2016, 09:18Hello seroy,
It was a pleasure speaking with you. We apologise for Mpho's behavior, we have asked Mpho's supervisor to have a one-on-one with him with regards to the matter.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso
It was a pleasure speaking with you. We apologise for Mpho's behavior, we have asked Mpho's supervisor to have a one-on-one with him with regards to the matter.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso
DStv (MultiChoice)'s reply14 Feb 2016, 09:18
Official
Hello seroy,
It was a pleasure speaking with you. We apologise for Mpho's behavior, we have asked Mpho's supervisor to have a one-on-one with him with regards to the matter.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso
It was a pleasure speaking with you. We apologise for Mpho's behavior, we have asked Mpho's supervisor to have a one-on-one with him with regards to the matter.
Should you require any further assistance, please don't hesitate to contacts us.
Thank you for taking your time to contact us.
Please use one of the following communication channels below for assistance:
@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com
Kind regards
Kagiso