Disgusting service from Ontlametse Setshedi

<p>Last night I called Multichoice and after holding for +- 7 mins I got to an agent named Ontlametse Setshedi in the Randburg call centre. I explained to her my problem wich i've been trying resolve since tuesday 3 Jan 17. After my long explanation she is asking me questions like why are you billed for it? why is it on your acc? etc I got so irritated because I called to have these questions answred yet she is asking me as if I work for Multichoice. I asked her to stop asking me questions and solve my problem and she had the nerve to tell me I shouldnt be rude to her. I got so angry i wouldve gotten rude but i stayed calm and asked her to call her team leader before i get rude, she put me on hold for a min or 2 and came back telling her team leader Bongani Mabuya just walked out so I asked her to call a defferent teamleader and she told me she couldnt becuase she reports to Bongani, after i insisted she said she's gonna call someone else and left me on hold for 10 mins I eventully dropped the call. I used the live chat facility and chatted to Mulaifa and asked him to get Bongani to call me and he arranged that in 2 mins whereas she said Bongani is out. Bongani called me after 10 mins and i expressed my frustration to him and he promised to look into it and get back to me. Ontlametse should be disciplined for a attitude to me, a paying customer. I spend 20 mins on the line and used my data to chat to someone, my hard earned money. My problem is still not resolved. DSTV Mobile was wrongfully activated on my acc, I want it removed and all charges reversed before my debit goes off. FIX MY PROBLEM!!!!!</p>