Disgusting service from Multichoice Manager - Joan Mothibi

I'm utterly disgusted by the way I was treated by Joan Mothibi who is the supervisor at the call centre. I told her I called to downgrade my services on the 01 October 2018, of which nothing was done or any schedule. I told her to listen to the call, she did and said the guy said he cannot downgrade until next payment. if I tell you I need to downgrade, does that not tell you I cannot afford to pay for that month?????? some people needs to be taught customer services. I refuse to pay from the day I called till today as I notified them....People be aware to take names when calling DSTV cause they are ****** and will milk you to satisfy their pockets.