Disgusting service from Multichoice

On the 28 October we made an overpayment whilst transferring for our monthly payment due, instead of R950 we paid R9504 and that was the beginning of our nightmare.We still have not received the refund as promised. We started by calling the call center and eventually realized that we are not getting anywhere because you get given different instructions on how to claim back the money. We eventually went to the Goodwood walk in center on the 5th November and we filled in the information and were told by Monday the 9th we should receive the money. We started calling the call center on Tuesday the 10th Nov and were told is should take 5 to 7days because its above R3000 and in the meantime whilst calling most of the calls are dropping every time when they're checking or investigating. Angelique and Sthembiso were some of the 2 agents that dropped calls and never came back.We decided to drive back to Goodwood on Friday the 13th because now it was way after a week and still nothing and to be told by the manager that it is with the finance department and they're working from home and there's nothing they can do. When I asked her to check what is the progress or what's the update on the system as this has been logged about 8 days ago, there was nothing on the system so nobody has touched the request ever since they sent it through to finance the previous week.All this time and I'm talking about R8775 we're unable to buy groceries or anything. Till today we still have not received our refund and it has left me with a bad taste on my mouth. Everyday I'm looking at how do I move away from this company and find an alternative for my family because this has been a nightmare,its actually disgusting.