Disgusting service from MultiChoice

I have been calling into MultiChoice call centre for the past month and a half to have the same issue resolved. My initial call to the Call Centre was on 28 March 2021, and the matter is still not yet resolved. I have been spending airtime calling in numerous times to reach a consultant that is either going to cut my call while I'm waiting for a resolution, or be promised a call back from a team leader which never happens. In the meantime, I have been inconvenienced with my services being disconnected after every 2-3 days, which prompts me to have to phone in to follow up on this issue. I am extremely appalled by the service I have received from MultiChoice. This weekend was the worst experience I received where I was promised that the matter was being investigated and prioritized by a manager and would be resolved yesterday (15/05/2021). However, I see myself having to call in yet again today (16/05/2021) seeking a resolution to my issue. I need urgent attention to this matter as I have given the company ample time to find a resolution. It appears some clients are not taken seriously.