Disgusting Service from Multichoice

I was contacted by Multi choice /Pricelock to purchase the Explora 3A. I ordered the Explora after the consultant assured me there would be no problem installing it as it would replace my existing HD PVR2 U and exta View DSD3U PVR The Explora was delivered on the 29th July 2019 and was contacted by DSTV installation team. When they arrived I was told it would cost me R7000 to connect my 7 TV, s to the Explora plus extra equipment in order to get every thing working. I then contacted other Multi choice installation companies and was told the same thing. As I am selling my house I do not want to spend so much money plus all the inconvenience. I called the DSTV/ Multichoice customer Care line on 6 different occasions as I was continually told something different every time I called. I eventually got hold of a man and again I explained the situation to him. He said I must go into the Randburg Branch and speak to them as there is no way to get hold of the people who deal with Pricelock !!!

On the 8th August I went to the Multichice Randburg branch with the Explora and explained my situation. The lady said she would cancel my Explora but I must take it home and they will collect it from my home. They did not collect the Explora. I called the Call Centre 5 times and still it was not collected... I then went to Multichice Randburg offices AGAIN on the 16th September 2019 and was assisted by Derrick Mona

He gave me the following ref No ***0- I 278 and took my Explora from me.

He sent the following message to the Pricelock Division

Please assist with escalating account to DPP PMT for me as per the below, customer came in on the 08/08/2019 and also on the 19/08/2019 requesting to live DPP device as she no longer wants the price plan, however decoder was still not cancelled so customer requested that we take the decoder and insisted on being paid back the funds billed for the DPP line manager Faith assisted with escalation

I am also been charged for the PVR and Explora and installation and I DO NOT HAVE THE EXPLORA CONNECTED ????

I have sent e mails and phoned and I AM STILL WAITING FOR SOMEONE TO SORT THiS OUT........