Disgusting service from Multi choice

On the 20th January 2023, I paid R488 as per the DSTV self service what’s app number that I was owing that amount, on the 8th February 2023 they closed my subscription and when I called to ask why I was told I have an outstanding fee of R600 with I could not understand and to make matters worse i signed up for their December internet promotion which had stated that it was from as little as R70 but now I’m told that it’s R190, when I called to ask them to put me through to the cancellations department as I was no longer getting joy from this I was made to hold for over an hour which is impossible.

I question as to why I paid R488 for 12days worth of subscription no one could give me a straight answer, I also asked them why am I paying a different amount for my subscription every month it’s never one straight amount. I am honestly disappointed and very miserable with the service from multi choice