Disgusting Service ! From Matima & Duduzile !

Last week I was called by Matima from Multichoice to make payment arrangement which we agreed that the debit order of R1 500 will be deducted from my FNB account on the 27th of February 2018. However he alluded that due to non payment thus far the system will automatically suspend me around the 17th of february, he then said to me if that happens I should call in and they will reactive the service without any hassle, I requested Matima to please make a comment on the system so that when I call in the consultant will just refer to the notes because I had a bad experience with Multichoice consultant of making invalid notes on the system or no notes at all, he then said to me he will make a note of everything we spoke and agreed upon, now the today when I called after my service were suspended and Duduzile advised me that no such notes were made on the system and the only comments on the system I must pay the outstanding balance on the 17th of February 2018, I then advised the consult that this is not was we agreed upon, Duduzile then said to me she will rather listen to call and call me back in few minutes time, I waited for the call back for almost 30mins I then called the call centre and spoke to Nonhlanhla she then said according to comments from Duduzile she tried to call me back but my phone was engaged and she will call me tomorrow to my surprise as my phone was available at all times with full network. I then demanded to speak to Duduzile then Nonhlanhla said she left already as her shift ended at 3pm. I demanded to speak to the supervior then Nonhlanhla put me on hold until I decided to disconnect. I was appalled at such behavior ! Multichoice consultant they dont give a damn about their client ! WHAT A DISGUSTING SERVICE !!!!!