Disgusting "service" from DSTV

11 days ago i complained to DSTV (and everyday since then) about a problem i am having and to date i have had zero feedback or resolution. I am still paying for the service but am unable to cast this service onto my TV, all other streaming platforms work 100%. DSTV was working fine until it just stopped 11 days ago and i know other people are having the same issue. Any feedback would be good but absolute radio silence from them. i have asked to speak to someone senior but never get far with either, its like the senior personnel are shielded from upset customers