Disgusting Service from DSTV... AGAIN

Smartcard Serial No: *** Decoder Serial: A*** We requested DSTV to disconnect our holiday guesthouse decoder from 1 April because of COVID 19. My boss was assured this had been done, I called to check and was told the same. On 16 April my boss called to say that this had not been done. I called DSTV and they rectified the problem, gave me a ref no. *** which they now say does not exist. I was told they did not discontinue the service, but cancelled it, and they did not mention our refund. All I asked was the service had to be discontinued on the 1 April and we wanted a refund from the 1st to the 16th April. We have about 6 DSTV decoders and there is always a problem with something. Please assist in sorting this out, else we'll look at different entertainment options. Thanks, Shelley