LS
Lindi S

1 reviews | Active since Apr 2019

13 Jan 2020, 13:19

DISGUSTING SERVICE FROM DSTV

Service is very very bad and they don't care about customer satisfaction. You get given the wrong information when you enquire. 20/12/19 I called to get the amount to pay for reconnection I paid and I was told next payment is only due January 27th as I called quering the sms' I was getting 4 consultants gave me the same information. I got disconnected twice and every time I called to query they Appologised for their mistake they reconnect.Today is the 3rd time I was disconnected and I'm told I owe them another R800. They don't care how long you've been their customer and they don't acknowledge that they wrong and do something to make you happy when I asked that my subscription be canceled they didn't care nor to save me as a client I was transferred straight to the cancelations department no retention whatsoever. It's because they don't care and they know because they don't have a competitor they treat us with a care free attitude. WOW

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply20 Jan 2020, 10:56
Official
Hi, 

We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible. 

Kind regards 
DStv: Hello Peter Team
LS
Lindi S's update20 Jan 2020, 14:22
Reviewer Update
LR Sibeko
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8084B Zone 6 Diepkloof
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