Disgusting Service from Call Centre Agents And ***** of Team Leaders

I called on the 26th of April and and spoke to Yolane (Call ***-i35) and requested to change my debit order date to the 25th of every month, she advised that it was done and she never mentioned to me that I needed to make a pro-rata payment. To my surprise on the 18/05/2022 my dstv got disconnected!!!!! Njani cause my account is due for a debit order, your agent (Yolane) failed to give me the correct information of which if she had advised me I would have made that payment. Called in today (18/05/2022) to get an explanation as to what happened and i got through to your agent (Sanelise Nculwa) to explain my story and he kept on saying that I must go make a payment. I requested to speak to a supervisor and I engaged with Lwando and he advised that he will need to listen to the call and get back to me before the end of the day, its 19:28 and my dstv is still off. He **** to me and when I called this evening wanting to talk to him, Snethemba Ncama (Call ***-i42) advised that she has no idea who Lwando is. Asked to speak to her supervisor she put me on hold and told me that they didnt want to as they are either busy and some are training and they were not going to attend to my call!! I'm absolutely disgusted with your service from your agents to your supervisors\managers, they are absolutely *********** and they have no respect for customers. Snethemba even had the nerve to tell me that she's not the one who changed my debit order date, so basically its not her fault!!! I am not going to pay anything my account must debited as agreed on the 25th and I will not be paying a R50 reconnection fee. You guys have done me dirty and I'm extremely disappointed!!!!!!!!!