Disgusting service from Billing Department

How absolutely useless is almost every single person that works at Multichoice's call center including so called managers. No one can assist with billing queries for over a year while services has been suspended for months because the person that opened my account was incapable of typing a bank account number correct, now they have debt collectors harassing for R4 557.86 for 8 months of unpaid premiums for a service never received because they keep disconnecting the service. No one can assist with checking if the service was actually connected and we're told to got to Multichoice HQ in Randburg for this, but Multichoice HQ DOES NOTE TAKE WALK IN CLIENTS! It seems that the Chief Customer Officer, Simon Camerer and the Chief Financial Officer, Werner Janse van Rensburg are completely *********** in employing people in their accounts and billing department that can actually solve any problems. The only answer they will give is that a manager will call back, which they don't and that the problem will be escalated which has been going on for 4 days, with us calling in to get feedback. I guess the next step is to proceed with legal action for undue enrichment not forgetting the amount of money spent calling in and spending countless hours on the phone and constantly having to go to a walk in centers which has proven to be a colossal waste of time as the walk-in advisors are just as useless as as their call center counterparts. I DEMAND ANSWERS!!!