1 reviews | Active since Sept 2016

06 Mar 2016, 17:18

DISGUSTING SERVICE FORM MULTI CHOICE

I have 3 decoders<br> Johannesburg<br> 1 x explora<br> 1 x old decoder used for extra vie <br> Cape Town<br> 1 x H D decoder<br> The charges for the above are as follows <br> Explora R 799 Paying off over 2 years)<br> Extra view R 40<br> H Decoder R 699<br> Total R 1,539<br> This is the charge when the decoder in Cape Town is active <br> I was debited with R 1,941.53 in December <br> I called to find out what the problem was nor come back <br> I then went to the call centre in Randburg at the end of January or early February. The lady who helped me requested a credit and gave a reference no ***-I 67 <br> I never received a credit and on the 25th February I was debited with R 799<br> I called on the 25th February and was given another ref no *** -I 71 and was assured that I would be contacted<br> No RESPONSE AGAIN. I called yesterday and after a lot of time wasting I finally got through to a supervisor by the name of Zonilo Who promised to come back to me yesterday after investigating <br> It is now Sunday afternoon and guess what??? No call back<br> What a disgusting way to handle queries<br> I know there are other service available but unfortunately they do not have the variety of sport that DSTV has <br>

0
Replies (1)
DStv (MultiChoice)
DStv (MultiChoice)'s reply10 Mar 2016, 17:43
Official
Hello gab1,

Please accept our sincere apologies for the delayed response and for the inconvenience caused.

Our records indicate that you have been assisted with this query and your problem was resolved.

Furthermore your account is up-to-date with a credit balance. We apologise for the bad service you received, our intention is to always provide great customer experience at all times.

Should you require any further assistance, please feel free to make use of our touch points below for urgent assistance.

@DStvcare (twitter)
DStv (Facebook)
***
DStv forum
www.dstv.com

Regards
Elna

Best regards,