DISGUSTING SERVICE

I was so appalled on Friday 06/05/2022 when I received an SMS notification informing me that my services have been disconnected after having paid my monthly subscription on 21/04/2022 of R604 as per usual. I then called into the MCA call centre & spoke to Luthando Nyembezi who couldn't explain anything pertaining to my account while he had the screen in front of him, he later put me on hold for 25 minutes to confirm the matter regarding my account but was still clueless on what to tell me even after I took him through the payment details myself. I asked for a statement which he advised me that he can't email me a statement as he wasn't trained to do that even though I also opted for statements to be emailed directly to me on the account profile, you can imagine my dismay at the mention of such. I was on the call with this guy for almost 1 hour, mind you this is a payed call for me to be holding on for such a long time. I then later spoke to Phumla Gumede who did email me the statements but was also unable to elaborate or provide a solution to the problem, we were on the call for 45 minutes with absolutely NO resolution to my query, at this point you must understand my frustration as she kept discussing with a colleague next to her claiming to be her supervisor but couldn't provide me with her supervisor's name or details. This agent had no empathy nor sense of urgency to assist a paying client as expected, she then went on to advise me that there were arrears dating back to October 2021 which I wasn't informed of, either by SMS nor email update only to be told this now, mind you my services haven't been disconnected even at that time of the arrears. Now I wonder why do we have such agents if they can't assist customers? The last straw came when I called again around 19:00 & spoke to Nonkabiso/Nonkanyiso who also couldn't assist with anything, she also put us on hold for 25 minutes only to end up hanging up on me (THE FRUSTRATION). I then spoke to another agent (forgot the name) as they were also not leaving account interaction NOTES on the system, mind you it's still within the same day, who also kept explaining what I've heard and don't understand, NO resolution was achieved, she then promised to escalate the matter to her manager with urgency but to date no one has come back to me, on 07/05/2022 I then decided NOT to inconvenience the kids & made a payment online for viewing to resume, which was done but the problem hasn't been solved. On 09/05/2022 I spoke to Mbalenhle Dzambe who also couldn't assist and promised to escalate the matter to her superior ( Evelyn Moonsamy) but still waiting for the call but to no avail, MCA is really PATHETIC to say the least! I NEED SOMEONE AT MCA TO CONTACT ME AS I'VE EXHAUSTED ALL MY AVENUES TO NO AVAIL. Customer no: ***5