Disgusting SERVICE

I logged a query on 19 /08/2020regarding my dstv account that my services were suspended and supposed to pay an amount of R927.39I spoke to an agent by the name of Asanda and she advised that there was an upgrade done on my services then argument erupted when she was rude. a month back we received a call so we can log a ***** case mind you no we not even able to watch TV ITS NOW THE 22/10/2020 I WENT TO THE HEAD OFFICE IM STILL TOLD CASE IS STILL PENDING WITH LEGAL IM GOING TO TAKE THIS UP WITH THE lodge a complaint with the Ombudsman in South Africa hopefully i will be HELPED