1 reviews | Active since Nov 2014
Disgusting Service
The only reason there is a one star rating is because I cannot find a negative rating! I signed up for the DSTV Explorer price lock in April 2019. To date Multichoice have charged me all kinds of amounts, instead of the R 899, including as much as R 1045.13? Every time I have called and asked them to provide a reason and also how they get to these strange amounts, not one person has been able to tell me? All I have been told, is that at the end of every month, they will refund me the over deduction, which after 8 months has not happened. Needless to say I called them for the 6th time yesterday to say that this has still not been done. I asked to speak to a supervisor and after 15 minutes someone called Yamkela, who claimed to be a supervisor came on the line and said she would have to get someone to call me back, really! So I am not sure why she is a supervisor, as she didnt even attempt to assist me. I told her that if I didn't get a call back, I would take this to social media and to Hello Peter, which i am doing today. Please can you assist in getting someone to get in touch with me please.
The only reason there is a one star rating is because I cannot find a negative rating! I signed up for the DSTV Explorer price lock in April 2019. To date Multichoice have charged me all kinds of amounts, instead of the R 899, including as much as R 1045.13? Every time I have called and asked them to provide a reason and also how they get to these strange amounts, not one person has been able to tell me? All I have been told, is that at the end of every month, they will refund me the over deduction, which after 8 months has not happened. Needless to say I called them for the 6th time yesterday to say that this has still not been done. I asked to speak to a supervisor and after 15 minutes someone called Yamkela, who claimed to be a supervisor came on the line and said she would have to get someone to call me back, really! So I am not sure why she is a supervisor, as she didnt even attempt to assist me. I told her that if I didn't get a call back, I would take this to social media and to Hello Peter, which i am doing today. Please can you assist in getting someone to get in touch with me please.
The only reason there is a one star rating is because I cannot find a negative rating! I signed up for the DSTV Explorer price lock in April 2019. To date Multichoice have charged me all kinds of amounts, instead of the R 899, including as much as R 1045.13? Every time I have called and asked them to provide a reason and also how they get to these strange amounts, not one person has been able to tell me? All I have been told, is that at the end of every month, they will refund me the over deduction, which after 8 months has not happened. Needless to say I called them for the 6th time yesterday to say that this has still not been done. I asked to speak to a supervisor and after 15 minutes someone called Yamkela, who claimed to be a supervisor came on the line and said she would have to get someone to call me back, really! So I am not sure why she is a supervisor, as she didnt even attempt to assist me. I told her that if I didn't get a call back, I would take this to social media and to Hello Peter, which i am doing today. Please can you assist in getting someone to get in touch with me please.
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Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint. and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team