CT
Carol T
1 reviews | Active since Jul 2012
18 Jul 2023, 13:22
Disgusting service
Even a 1 rating is to high for the service and feedback from Dstv. DStv if I had to rate you it would be a minus 20 for disgusting service. Don't return call backs Don't respond to emails Don't resolve queries Blatantly tell you falsehoods Impossible to speak to the same person who promises to sort everything out. Impossible to speak to any senior staff Have to repeat your complaint /query every time you phone, even if you give them reference numbers. Get promises of escalation which obviously does not get done Do not respond to emails
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
18 Jul 2023, 13:24Hi Carol,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
DStv (MultiChoice)'s reply18 Jul 2023, 13:24
Official
Hi Carol,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards,
DStv: Hello Peter Team
CT
Carol T's updateReviewer Update
27 Jul 2023, 11:37I have sent the following email to dst.
2 months of false statements and promises from dstv.
************ Durban Price lock Sales, still awaiting promised call back. You promised faithfully to get back with an update... In fact you told me to trust you. Still waiting. Close of business is not 2 weeks later!
*********, thank you for the call and update advising my price lock was approved. You advised me an installer would contact me this week. To date no call no email/SMS confirmation of pricelock approved.
It has not been one person but multiple people have promised me call backs. Multiple people have advised my price lock that was originally declined had been approved with a manual override of the system
Twice I've been told an installer would be contacting me.
Obviously DSTV/MultiChoice/Price lock have no respect for loyal customers. Word of mouth and social media speak volumes about customer service.
Please remember that streaming is an option and the younger generation have no time for paying high costs for TV services. The older generation is and will be joining the streaming generation due to being treating as unwanted clients and, honestly, blatantly **** to numerous times.
Carol Thompson.
2 months of false statements and promises from dstv.
************ Durban Price lock Sales, still awaiting promised call back. You promised faithfully to get back with an update... In fact you told me to trust you. Still waiting. Close of business is not 2 weeks later!
*********, thank you for the call and update advising my price lock was approved. You advised me an installer would contact me this week. To date no call no email/SMS confirmation of pricelock approved.
It has not been one person but multiple people have promised me call backs. Multiple people have advised my price lock that was originally declined had been approved with a manual override of the system
Twice I've been told an installer would be contacting me.
Obviously DSTV/MultiChoice/Price lock have no respect for loyal customers. Word of mouth and social media speak volumes about customer service.
Please remember that streaming is an option and the younger generation have no time for paying high costs for TV services. The older generation is and will be joining the streaming generation due to being treating as unwanted clients and, honestly, blatantly **** to numerous times.
Carol Thompson.
CT
Carol T's update27 Jul 2023, 11:37
Reviewer Update
I have sent the following email to dst.
2 months of false statements and promises from dstv.
************ Durban Price lock Sales, still awaiting promised call back. You promised faithfully to get back with an update... In fact you told me to trust you. Still waiting. Close of business is not 2 weeks later!
*********, thank you for the call and update advising my price lock was approved. You advised me an installer would contact me this week. To date no call no email/SMS confirmation of pricelock approved.
It has not been one person but multiple people have promised me call backs. Multiple people have advised my price lock that was originally declined had been approved with a manual override of the system
Twice I've been told an installer would be contacting me.
Obviously DSTV/MultiChoice/Price lock have no respect for loyal customers. Word of mouth and social media speak volumes about customer service.
Please remember that streaming is an option and the younger generation have no time for paying high costs for TV services. The older generation is and will be joining the streaming generation due to being treating as unwanted clients and, honestly, blatantly **** to numerous times.
Carol Thompson.
2 months of false statements and promises from dstv.
************ Durban Price lock Sales, still awaiting promised call back. You promised faithfully to get back with an update... In fact you told me to trust you. Still waiting. Close of business is not 2 weeks later!
*********, thank you for the call and update advising my price lock was approved. You advised me an installer would contact me this week. To date no call no email/SMS confirmation of pricelock approved.
It has not been one person but multiple people have promised me call backs. Multiple people have advised my price lock that was originally declined had been approved with a manual override of the system
Twice I've been told an installer would be contacting me.
Obviously DSTV/MultiChoice/Price lock have no respect for loyal customers. Word of mouth and social media speak volumes about customer service.
Please remember that streaming is an option and the younger generation have no time for paying high costs for TV services. The older generation is and will be joining the streaming generation due to being treating as unwanted clients and, honestly, blatantly **** to numerous times.
Carol Thompson.