Disgusting service

Absolutely *********** employees. Dstv sent an sms to upgrade to the premium package for R599, I then called in on the 09/03/2021 & did the upgrade, i also paid the pro rata amount, everything was fine thereafter. today i called in & spoke to customer service department to enquire about the amount payable for April premium, spoke to Amanda winti & she advised me that the amount is R622. she then went to inform me that, i apparently called in on the 23/03/2021 at 09.53am & spoke to Sibusiso mazibuko & scheduled a downgrade & he added notes on the system stating im not interested. i never called in & did that, this idiot called me on the 23rd offering me the price lock package & i told him im not interested, he then went & scheduled the downgrade without my consent!!!! this is DISHONESTY & UNACCEPTABLE BEHAVIOR, in recent times im experiencing alot of problems & inconvenience with DSTV