Disgusting service ever

Multichoice has the worst service ever , i made payment to reactivate my internet data and nobody has a clue why my data has not been allocated. My case keeps being escalated and im given wrong information and different SLA’s by all the agents I speak to , nobody seems to have a clue what they doing and yet I’ve paid but im not getting the service i paid for . I chatted to Neo and wow that agent needs to be trained on customer service he/she has no care whatsoever refused to give me a reference number for the chat and escalation, took over 10min to even reply to my chat and then ended my chat before i was done

The service i keep receiving at Multichoice is absolutely disgusting and I regret why i even bothered to pay and reconnect my service, i just need my data allocated after that im cancelling this nonsense again , multichoice has shown me that they dont deserve second chances . Worst service ever