Disgusting service

its actually below 1 star. their service is disgusting. I made a payment yesterday the 3rd to date the service is not connected. I tried to connect using the self service but failed , I called where I was number 115 on the que while listening to their stupid which finishing your airtime still no help. not to mention the wattsapp service which is recorded and giving you answers not even relevant to your query. this afternoon I am advise the payment is not reflecting I must send the proof of payment what the hell...….POP is sent now I want to see when will they connect and will they refund me for this 2 days,