Disgusting service

I am so disappointed with multi choice, its been 2weeks now without access to watch catchup I called on Monday ***3 at 08:23 to enquire we did everything with the consultant while she was on the phone to change settings they promised me it will work after 48 hour, what makes me more upset is multi choice don't care how we have airtime to call them with error they know about but do not fix we have be inconvenienced and again call them wait on the line for our call to be answered by an agent again wait for the error to be fixed for 16min37sec.

So I have to call again today to get this sorted? The reason why it is not working I don't know but payment went through they wont even reimburse me for those days.