Disgusting service

Hi

I write this to you very disappointed and angry at the same time,

My explorer decoder that has an extraview connectes to a hd pvr decoder in the room was not showing catchup and also not showing the next show for the next 12 or 24 hours,but wasso i took it to multichoice on smith street in durban where they told me that they needed to reset it of which it didn't work so they opted to replace the decoder and gave me a refurbished one and was told that the catchup would appear in 24 to 48 hours time,and as soo as i plugged it in,the one decoder works and the other doesnt work,so i went on to dstv now app and chatted to the different people over the chat help, to no avail and then made a phone call that lasted for +- 40 minutes and still no help and asked the lady on the phone to gove me a call on my own number *** of which it didn't happen, this was on the 17th November and today 18th nothing happened and still chatted with more people on the dstv now app still no help, i need this thing sorted out urgently because i am paying for this ,so whats the use of paying for something that doesn't work? I am disgusted and angered by this service from multichoice, am being told to call an installer,this has nothing to do with an installer, as it was working fine before the decoder was replaced.

My details are

BS Nyati

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