Disgusting service

I am disappointed by your service. I paid my monthly subscription of R400, yet my viewing has been cancelled. I called your contact centre and was told the product insurance is behind. Now what does the insurance have to do with my subscription? Why should my services be cancelled due to unpaid insurance? The policy should lapse if the premium is unpaid, I do not expect my services to be interrupted. I want to be reconnected ASAP because I paid on time.