Disgusting service

Dstv consultant advised that my router was old and they need to replace with a new one. I asked several times if this was not going to attract any costs and they said no it was just a replacement, the next thing my bill was charged with two routers as per below I was promised a refund for the month of Feb and cancelation of the other router , I've check my account again today and everything is still the same with even more additional repetitive charges.

I'm so disgusted with DSTV and needs this matter resolved ASAP.

*Sure!* Here is the *breakdown of your bill*:

*Balance brought forward*: R48.66 *DStv Internet 400GB Subscription*: R-59.0 *DStv ShowMax Add-on Subscription*: R60.0 *ZTE MF296C Payment Plan Product Installment Plan*: R79.0 *ZTE MF296C Payment Plan Product Installment Plan*: R79.0 *Device Insurance Subscription*: R29.0 *DStv Compact Plus Subscription x12 Cover Subscription*: R29.0 *DStv Internet 400GB Subscription*: R449.0 *Device Care Plan – Gold Subscription*: R99.0 *DStv Compact Subscription*: R604.0 *DStv Internet 400GB Subscription*: R449. *Total Amount*: R1866.66, *due by*: 2026/03/20