Disgusting service Dstv

Dstv does not even deserve to be rated x1 star. I had to do it otherwise it wouldn't allowed me to comment on here.

I am so Disgusted for the poor customer service we got as customers at Dstv. I closed my Dstv account because they over charged me for unnecessary service. Then I let my mother open an account cause her monthly fee will be less to pay . We asked Dstv to link my mother account to my whatsapp nr just to stay up to date with due dates,balances & account nr.

With the first payment to my mom account, I checked the balance and the account nr on whatsapp before I made the payment. They gave me a balance with an account nr & date to pay. I gladly use the info they provided me and made the online payment to the account. Infact,the information was incorrect. Which means,the consultant didn't connect my mom account details on my whatsapp.

(NOTE:. The decoder nr showing on TV is different to what the decoder nr they gave on whatsap. Payment went on the wrong decoder nr given on whatsapp)

The next day after I made the payment,I asked my mom if the service is activated on the TV,she rep**** "No". I started to worry ,and email my proof of payment to "***,*** & ***" - but nothing is resolved. Two days after,no service was connected.

Today I sent two more emails to the above-mentioned emaill addresses. I called Dstv , I spoke to male consultant and I asked him to call me back immediately. I received no call back. Then I called in again,I spoke to a female consultant. She told me to upload my proof of payment to dstv.com.My call did cut-airtime finish !! I think that you have to create a login account to do your things on dstv.com.To create an online account is something that I hate to do. Not everybody has access to internet to get their accounts resolved.Dstv must always keep that on mind too.

Dstv should have a Toll-Free nr for customers to get in touch with them. They must figure out a way to improve their BAD customer service. They must stop charging customers for extra services. They must put latest TV programmes on TV,and stop playing the same stuff.

Now nobody is helping me with my payment that I made -basically went down the drain that I worked hard for !!!

I paid for service that we cannot watch at home, it feels that I got ****** by Dstv. I DEMAND FOR HELP: Reconnect my service that I paid for ,or.... Refund me my money ,Now😡😡😡😡😡😡