Disgusting Service DSTV

Poor service I called the DSTV call center 1 October 2019 at 8:30am, after waiting to be transferred to a call centre agent for 2min, eventually Bongi consultant answers my call. I explained my situation of which she kept putting me on hold to verify, she couldn’t help me with my enquire nor was a manager called to assist me. She took 30min constantly putting me on hold and ended not helping me. At 17:00 I contacted DSTV again as my problem was still not resolved and no one had contacted me back. After once again waiting for 3 min to be transferred to a consultant I was assisted by Nolwazi who told me that my premium was upgraded this morning (1 October), and she cannot assist me she will log a call and I need to wait 48 hours to be assisted. So I am a DSTV compact plus client who pays R614 a month, on the 1st Oct 2019 I received SMS from DSTV that my DSTV is R901 due, I called enquiring the difference in amount. And Bongi couldn’t assist me instead she upgraded me to DSTV premium. When I called back at 17:00 my balance due was now R1800 8hours after I received the SMS. I was still not assisted and told to wait 48hours. I just got home and called the call centre again as my service is not active. I am still not assisted. The service is poor and the consultants are ***********. DSTV is making money out of innocent clients, they are now frustrating me with telling me my query will be dealt with in 48 hours so that I can eventually give up and make money out of me. It is costly constantly contacting the call centre and not getting assistance. DSTV is disrespectful to they clients. Hello peter please help!!