Disgusting service - DSTV

I contact DSTV mid April to cancel my steam package, I spoke to 2 different departments, received a reference number for the call. Confirmation received my package was canceled. My account then gets debited on the 1 May, call them back in the morning and yet again, my package was not canceled. The call agents do not listen, I them requested to check when was my last payment, put on hold for 5 mins by an agent named Onele, she then cuts the call.

Dstv is the worst to have, they have no customer orientation neither do they have effective call centre agents. They are extremely poor at customer service, the systems do not update and they lie to to customers.

I am sick of calling and wasting my time, however this time I will allow the lack of human dignity and customer service from supplier to continue, if this was done to me there are many others who has been out of pocket.

Dstv is a disgust!

G