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Linganathan R

1 reviews | Active since Feb 2012

26 Dec 2017, 10:50

Disgusting Service-Debit order loaded and services disconnected

I had my debit order details loaded on a new dstv package and email confirmation was received on the 4th of December confirming that the debit order was loaded. Today (26th December), without any notification, my dstv services was disconnected. I contacted the call center and the lady (charlotte) stated that due to non payment, the services were disconnected. I advised her that a debit order had been loaded so i should not be disconnected. I have even forwarded her the email confirmation from DSTV confirming that the debit order has been loaded. This call centre lady is so arrogant that she says that even if i forward her the email, she will not be able to assist me until i make payment. Plus they want to charge me a penalty fee for their mistake? i also must get in my car, drive all the way to DSTV which is 25km away to make manual payment because DSTV made a mistake . What great service DSTV is providing??

I am totally disgusted by this terrible service provided by DSTV.

I have attached a screen shoot of the email confirmation from DSTV

I will not be going to make any manual payment and DSTV must resolve this issue immediately.

Smart card number:

1 ********** 040

0
Replies (2)
DStv (MultiChoice)
DStv (MultiChoice)'s reply26 Dec 2017, 11:11
Official

Dear Linganathan

We acknowledge receiving your complaint. Feedback will be communicated as soon as possible.

Kind regards

DStv: Hello Peter Team

LR
Linganathan R's update26 Dec 2017, 12:53
Reviewer Update
Hi Thank you for your response and reactivating my channels. Please check as some of the channels are not activated. As stated before i am not going to make a manual payment as this is an error by multichoice. Surely you can represent the debit order or i can give you authorisation to debit my bank account. Please advise why i should get new bank statements which the bank is going to charge me a fee and other documents which i have already provided you. In my mail i clearly stated the debit order is for another account which DSTV made an error. When a such big company like DSTV makes such an error, surely they can rectify it without inconveniencing the client again. DSTV makes the error and i must make manual payment and resend new documents to rectify DSTV error. What I can do is resend that information again and DSTS is recapture the information correctly. I will send the information to the email address provide. Please urgently fix the error that DSTV has made and debit my bank account to recover the outstanding amount and reconnect all my channels.