Disgusting service

The beginning of August I phoned Multiserve and told them that I wanted to stop my subscription to DSTV. They told me that because I was on a 24 month fixed package price, to cancel anytime before that time I would have to pay a R180 penalty fee. I paid this fee also immediately the beginning of August and received a confirmation of payment from Multiserve for it. They also told me that I should notify them again to remind them to switch me off the end of August. I went into DSTV offices N1 City last Sturday and confirmed this all with them. I have all the reference numbers to prove my telephone calls and receipts. Today 3rd September, again Multiserv took my full monthly sum of money, out of my bank account and have not switched me off. I phoned and after waiting 15 minutes to be connected I told the operator how annoyed I was, gave her all my reference numbers waited a few seconds and then she cut me off. Absolute disgusting service. I will be going back to their offices again tomorrow but would like the public to know how terrible their service is.