Disgusting service

I have officially had it with DSTV they cant get anything right.Where do I start Firstly mt showmax is deactivated because there is someone elses email registered that doesnt belong to me.how is this even possible now I am unable to even watch Showmax this is free when premium customer but not getting taht benefit.This is my second attempt to activate my disney plus yet nothing has happened activated this paid the pro rata unable to view and Its almost my payment due date,What is the purpose of the pro rata.I have now made payment but for some reason bill is messed up I paid what I usually pay because the agent I spoke to advised that insurance was added to my bill and I am not even aware What a violation of the POPI act!!!! First someones email on my account then insurance added without my consent.I was on the line woth a consultant to fix my showmax and even sent her a screenshot for 6 Unpaid Transactions because she insisted I proceed to payment that the shomax is free now I am sitting with charged up to R300 which I am left to pay on top of paying a pro rata for something thats not working and a bill monthly of R1300 no dstv no showmax an incorrect Bill.The services is getting more and more poor by the day.I have escalated the matter for showmax as I went into the walk in centre still waiting on showmax to be fixed dod the chatbot option then did it with disney then did it with showmax I might as well just cut my losses and cancel this service Absolutely shocking.The bill is still not fixed pro rata amount for disney paid twice as well.I want my service cancelled immediately I want nothing to do and no association with DSTV anymore they dont listen to the customers they dont resolve anything and I am basically paying for a service not received.!!!!!