DISGUSTING SERVICE & COMMUNICATION

I had an explorer decoder breakdown. Promised new Explorer Ultra with monthly payments of R80 on my account for 2 yrs. Turned down after a week with NO explanation despite having paid fees for 30 YEARS without a problem. L Over a week with no TV & still no refund or compensation. I think 1 week of absolutely no DSTV at R839 pm should receive a refund or reduction of R200 the next month. WHO gets away with no SERVICE & NO REFUND/DISCOUNT AS A RESULT. STILL WAITING FOR EXPLANATION OF ULTRA NOT BEING PUT ON MY ACCOUNT. QUICK TO TAKE MONEY SLOW TO MAKE GOOD. DISGUSTING!!!!!!!!