DISGUSTING SERVICE!

DSTV doesn’t even deserve one star! I’m only giving one star because the system won’t allow me to submit my complaint without a rating.

We made payment on 4 November 2025, yet our services were disconnected due to “non-payment.” How can this be, when payment was already made? Every time I call the call centre, I’m transferred from one person to another with no proper explanation. I was told there was a “subscription lock” on the package, which supposedly affected our billing, and now the account is in arrears because the lock has ended.

At no point did we request any price lock or additional service. DSTV claims someone called us for this, but they refuse to provide the recording or proof of that call, and no correspondence (email or SMS) was ever sent to confirm it. Each month, we receive payment confirmation messages — so why was no notice sent regarding this change?

This is unacceptable and a violation of the Consumer Protection Act. I have made several calls this morning, including being left on hold for over 45 minutes waiting for a manager. The agent repeatedly checks if I’m still on the line and then puts me back on hold without saying anything.

I will not pay any reconnection fee or additional charges until DSTV provides proof of these so-called additional services — including the call recording, email, and SMS. This matter will also be reported to the Consumer Ombud.