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Nonhlanhla N
1 reviews | Active since Mar 2021
13 Mar 2021, 06:29
Disgusting service
Multichoice has failed to allocate my payment to my account for over 2 weeks now.l have spoken to almost 8 of their call centre Agent who have claimed to have escalated my query to their billing department buy nothing has happened. How long does it take to allocated R500 ?????lm so ****ed. Have never received a horrible service like this in my life. You guys dont have respect for your customers at all.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
13 Mar 2021, 07:35Hi Nonhlanhla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
DStv (MultiChoice)'s reply13 Mar 2021, 07:35
Official
Hi Nonhlanhla,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
NN
Nonhlanhla N's updateReviewer Update
20 Mar 2021, 12:00It's over a week now and still no response or resolution. How difficult is this for you guys. I have even tried to call your call centre multiple times and no one is able to assist. Managers are always claimed to be in meetings and lm always told l will be called back but nothing. I'm really disgusted with your service. I need a resolution urgently
NN
Nonhlanhla N's update20 Mar 2021, 12:00
Reviewer Update
It's over a week now and still no response or resolution. How difficult is this for you guys. I have even tried to call your call centre multiple times and no one is able to assist. Managers are always claimed to be in meetings and lm always told l will be called back but nothing. I'm really disgusted with your service. I need a resolution urgently