MR
Matodzi R
1 reviews | Active since Feb 2015
14 Oct 2020, 18:49
disgusting service by Dstv
I have been calling the Dstv call centre for almost 2 weeks trying to get assistance with my extraview. The decoder is showing E16 and they keep on telling me that the error is on their side. I am promissed everyday that the issue will be resolved and it is not happening. The call centre agents always drop my call when they realise that they cant assist me. I have lost hope as it seems i am dealing with the bunch of loosers. To make it worse, i have paid for the extra view and im not geting any service.
Helpful (0)
Replies (2)0
Replies (2)
DStv (MultiChoice)'s replyOfficial
14 Oct 2020, 19:43Hi Matodzi Lawrence,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s reply14 Oct 2020, 19:43
Official
Hi Matodzi Lawrence,
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
We acknowledge receiving your complaint and we are attending to it. Feedback will be communicated as soon as possible.
Kind regards
DStv: Hello Peter Team
Best regards,
DStv (MultiChoice)'s replyOfficial
14 Oct 2020, 22:31Hi Matodzi Lawrence,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball.
We were unable to get hold of you telephonically earlier.
The technical problem you experienced was due to a glitch on the system that prevented us from linking your decoders on the Xtra View set up.
We can confirm the technical problem has been fixed and decoders linked on the Xtra View set up and viewing should be restored on your side.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball.
We were unable to get hold of you telephonically earlier.
The technical problem you experienced was due to a glitch on the system that prevented us from linking your decoders on the Xtra View set up.
We can confirm the technical problem has been fixed and decoders linked on the Xtra View set up and viewing should be restored on your side.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,
DStv (MultiChoice)'s reply14 Oct 2020, 22:31
Official
Hi Matodzi Lawrence,
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball.
We were unable to get hold of you telephonically earlier.
The technical problem you experienced was due to a glitch on the system that prevented us from linking your decoders on the Xtra View set up.
We can confirm the technical problem has been fixed and decoders linked on the Xtra View set up and viewing should be restored on your side.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
It is with regret that we learn of the frustration and inconvenience you have experienced with our service. Please accept our sincerest apologies in this regard.
Our intention is certainly not to provide a sub-standard service to our customers. We strive to provide the best possible customer service to our subscribers and we take this unfortunate experience very seriously.
Feedback like this allows us to improve were we might have dropped the ball.
We were unable to get hold of you telephonically earlier.
The technical problem you experienced was due to a glitch on the system that prevented us from linking your decoders on the Xtra View set up.
We can confirm the technical problem has been fixed and decoders linked on the Xtra View set up and viewing should be restored on your side.
Should you require further assistance, please do not hesitate to contact us send us an email at ***.
Kind regards,
DStv: Hello Peter Team.
Best regards,