Disgusting service

I am on the dstv compact package,in December 2021 i was rewarded a free upgrade to dstv premium on the dstv app,i paid my account on the 28th of December 2021 and was automatically upgraded to the full package but i was disconnected 5 times already and on the app it shows my dstv account are in arrears, i keep contacting multichoice but the problem persists,yes i know dstv suck!!!!!