disgusting service

Item: DStv (MultiChoice)
Rating: 1

From: Lebogang Raseala [ MTN South Africa ] Sent: Thursday, 06 February 2020 11:55 To: FreshDesk Notification email <***> Subject: RE: RE: complaint [#***3]

I’m frustrated with the service from the call centre, the gentleman I just spoke to **** and said his system is giving him problems he just called IT department to assist, then he rerouted my call to the cancellation department.

I have requested for the QA department to quality assess my calls from December and tell me if that is the type of service that Multichoice/DSTV should render to its clients

My service has been disconnected again.

I spoke to a guy from Price Lock and advised me that I’m in credit with R300 and reinstated my account to debit order. Please be aware that should Multichoice debit more than my monthly subscription”R1047” I will reverse the amount and pay what is due, and should the problem persist I will request all the call recordings and take the matter to the ombudsman

I’m currently speaking to Pinky hopefully she will help

REACTIVE MY SERVICES

Warm regards, Lebogang Raseala Representative: Enterprise Client Service - Fulfilment C: +***4 *** | mtn.co.za

From: Lebogang Raseala [ MTN South Africa ] Sent: Thursday, 23 January 2020 14:22 To: FreshDesk Notification email <***> Subject: RE: RE: complaint [#***3]

Y’ello

I’m currently on call with one of the consultant, she is escalating the matter to price lock ***-i317 Please see to it, the incorrect billing is resolved

Warm regards, Lebogang Raseala Representative: Enterprise Client Service - Fulfilment C: +***4 *** | mtn.co.za

From: Lebogang Raseala [ MTN South Africa ] Sent: Friday, 17 January 2020 14:17 To: FreshDesk Notification email <***> Subject: RE: RE: complaint [#***3]

Can my services not be disconnected again

Warm regards, Lebogang Raseala Representative: Enterprise Client Service - Fulfilment C: +***4 *** | mtn.co.za

From: FreshDesk Notification email <***> Sent: Friday, 17 January 2020 13:23 To: Lebogang Raseala [ MTN South Africa ] <***> Subject: Re: RE: complaint [#***3]

________________________________________ This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy. ________________________________________ ENQUIRY REFERENCE NUMBER : *** Dear DStv customer,

Thank you for your e-mail. We apologize for the delayed response.

Please note that services are active for the following devices:

A*** - *** A*** - *** H*** - *** A*** - ***

If your services are still inactive please provide us with the smartcard number so that we are able to assist you.

Should you require any further assistance please do not hesitate to contact us.

Kind regards,

Puleng Molotsi On Fri, 17 Jan at 8:18 AM , Lebogang Raseala [ MTN South Africa ] <***> wrote: Lebogang Raseala [ MTN South Africa ] : My services has been disconnected again , please reactive Warm regards, Lebogang Raseala Representative: Enterprise Client Service - Fulfilment C: +***4 *** | mtn.co.za

This email is confidential. If you have received it in error, you are on notice of its status. Please notify us immediately by reply email and then delete this message from your system. Please do not copy it or use it for any purpose, or disclose its contents to any other person as to do so could be a breach of confidentiality. Thank you for your cooperation From: FreshDesk Notification email <***> Sent: Monday, 13 January 2020 11:33 To: Lebogang Raseala [ MTN South Africa ] <***> Subject: Re: RE: complaint [#***3] ________________________________________ This electronic communication and the attached file(s) are subject to a disclaimer which can be viewed at https://www.multichoice.co.za/wp-content/uploads/2017/08/MultiChoice-email-disclaimer.pdf. If you are unable to view the disclaimer, please email *** for a copy. ________________________________________ ENQUIRY REFERENCE NUMBER : *** Dear DStv customer,

Thank you for your email,

Our records indicate that you received assistance with your query. If you require further assistance in this regard, please inform us by return e-mail

Kind regards,

Conny Ramathoka On Mon, 13 Jan at 8:04 AM , Lebogang Raseala [ MTN South Africa ] <***> wrote: Lebogang Raseala [ MTN South Africa ] : My services have been disconnected yet again please FIX THIS Warm regards, Lebogang Raseala Representative: Enterprise Client Service - Fulfilment C: +***4 *** | mtn.co.za

Thank you for your email and we apologies for the delay and any inconvenience caused during this time.

Please kindly note we have reversed all the reconnection fee incorrectly charged in the account and below we have attached statement for November and December since we bill you in error and your January statement will only be available February.

You may manage your account by downloading the Dstv now app by clicking on the following link https://now.dstv.com/

Should you need any further help, feel free to contact us.

Kind regards, Clara Photwane On Fri, 10 Jan at 11:10 AM , Lebogang Raseala [ MTN South Africa ] <***> wrote: Y’ello I am not a happy client at all. Please look at the calls made to the company from late last year November till to date and QA those calls and advise on the service that has been rendered to me. I have a very huge problem with the billing on account, please go through the account rectify the amounts as I don’t owe Multichoice/DSTV, and credit the account back. I do not want to see any reconnection fee allocated to the account. I have 4 decoders Two price lock for R499 per month One extra view at -+ R49 not R95 I spoke to a consultant I was promised to receive a detailed statement from the”MANAGER” within 24hours I’m still waiting and tickets have been locked for the billing to be rectified, but nothing, but wait my services are quick to be disconnected. I do not want to be calling in around the 2nd 3rd of every month explaining to all consultant what has transpired, everything should have been captured and all the consultant has to do is a follow with the billing department.

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