1 reviews | Active since Aug 2019
Disgusting service at Umlazi branch
On the 18th of May I made a mistake when paying via Eft and I paid into my old dstv account number. I then called in and I spoke to a very nice lady called Nosipho who assisted me with Micayla. I was reconnected and I was a very pleased client. My nigtmare then started after that. On the 20th of May I went into Dstv Umlazi and I the staff attitude towards me and my sister that we got from the customer service agent was just so terrible, humiliating and degrading. To have your staff member shouting at us, waving a paper at us as if we are illiterate and forger even listening to us was just the tip of the iceberg. I have never in my whole entire life encountered such a rude individual in any organization. She asked for proof of payment and I told her I can email it to her and she refused to get it emailed to her and wanted us to go and have it printed at an absa branch. Forget even verifying our complaint when we tried to explain to her. dstv management seriously needs to retrain and reshuffle the staff they have at Umlazi because this is not the first terrible service I am receiving at that branch. after that every 2nd day since the 18th of may is being disconnected and reconnected. your staff dont forward us to management when we ask to be. The fact that I am using my airtime and data every second day which is about R50 a day on average just to call about one and the same complaint when your staff members have promised to escalate and have a journal done but still have us disconnected and reconnected everytime and paying for all this. I would like your Customer service Executive to give me a call or email.
On Sunday Andile from your Hello Peter complaints department called and for what I honestly do not know because write now as I'm texting our services again at home have been suspended. Now like I told you we are calling every 2nd day, we even drove to a branch and all these unnecessary additional costs I'm sure would have paid for a premium package for 2 months if not more. This issue is not now only annoying but it's taking my time, money just to mention the least and clearly non of your staff is competent enough to deliver. I acknowledged the error I madcalled to find out what to do and this has been nothing but a nightmare for us. Now can you make sure our DSTV is reconnectedagain. This is annoying because you don't even compensate clients appropriately to apologise. With all the hassle you should give us 12 months free subscription to say sorry
On Sunday Andile from your Hello Peter complaints department called and for what I honestly do not know because write now as I'm texting our services again at home have been suspended. Now like I told you we are calling every 2nd day, we even drove to a branch and all these unnecessary additional costs I'm sure would have paid for a premium package for 2 months if not more. This issue is not now only annoying but it's taking my time, money just to mention the least and clearly non of your staff is competent enough to deliver. I acknowledged the error I madcalled to find out what to do and this has been nothing but a nightmare for us. Now can you make sure our DSTV is reconnectedagain. This is annoying because you don't even compensate clients appropriately to apologise. With all the hassle you should give us 12 months free subscription to say sorry