Disgusting Service at Multichoice Randburg

I am so disappointed by Multichoice in Randburg, a lady that helped us Queen in particular. On our first encounter we went there to report the connection problem. We mentioned it is due to short cable. We then opted to do a 24 month contract for a new decoder since we were using an old version one. Upon me telling her that my credit history is bad, she said since I'm an existing client, it won't count. She did the application everything went smoothly. She told us that we will have to wait for a call from installer. We waited for a week, installer didn't call. We then went back to find out why we are still not called. Another lady helped us. She said, we just need to pay R90 , the lady said the R90 was for pro rata. We didn't have it, we went back home. On 10 April, we went again. We were told the application was declined due to my credit status. That doesn't worry me coz I know about my credit status. My concerns are 1. I informed Queen about my credit status, she said it will not affect my application since I'm an existing client. 2. From Riverlea to Randburg it's petrol, apparently she tried to call me, but if I don't answer why not send sms or email to get my attention. 3. When visiting the branch for the 2nd time, the lady that helped us never said anything about being declined because of credit score, she said it's because of R90 that was owing. 3. On 10 April 2023 I paid the R90 then we went again to Randburg, this time we were told installers cannot go because there are no decoders, that is at reception, at the counter we were told it's declined due to credit record. Does Multichoice staff know how much petrol we use to visit the branch. The Supervisor was very casual about the whole thing and I could see that all she wants is to dismiss us. Our query is not valid, yo ai shem, I'm really disappointed. I know I don't pay a lot but the treatment is yo disgusting.