Disgusting service at call centre

<p>I just called your call centre.... spoke to Kgomosto I think that's what he said. The agent was not interested from the word go. He just didn't care about his interaction. I told him I'm having problems watching catch up as I have just downgraded from premium to dstv extra. He just didn't care at all. He never authenticated me... He was arrogant and obnoxious and I ended up being asked to hold when I asked him for a reference number for the call and then my call was cut. My problem is still not sorted and I'm now Paying for features I can't use. And to make matters worse my decoder just switched off and I spent over r50 of my airtime calling the centre and now I have an e32-4. What's the point of being a loyal customer to people that don't give a **** about their customers. </p>