Disgusting service and *******

The most disgusting service I have received. They are also *******. For 2 weeks I have been trying to understand why they are charging me R764 when I’m on a compact package and my payment is made via a debit order on a monthly basis. I’m so disappointed that no one can even tell me what the additional R200 is for on my bill and I have phoned multiple times. Since my decoder is also not working for the past 3 weeks the last consultant I spoke to told me my debit order will not be coming off my account this month. I woke up this morning and money was ****** by multi choice from my account. I’m really disappointed with their service and frankly won’t be buying a decoder anytime soon.