Disgusting service and terrible account management

<p>Multichoice has the worst custome account management of any company.They have no idea what goes on in their departments. They have messed up my debit order and charged me double two months in a row, and they even billed me incorrectly and deducted funds WITHOUT AUTHORIZATION. This is disgusting to say the least and when one phones in, no one knows what the hell is going on.</p> <p> </p> <p>I upgraded from DSTV comapct to DSTV Extra for the school holidays, they then mistakenly upgraded me to Premium for one night only. When querried it was supposed to be fixed and it was the next day, it was on DSTV EXTRA but I was still billed R859 ????? And that is after my regular debit order went off and the pro rata I had to pay in, then the Debit order for R874 went off the next day. This was in beginnning April. </p> <p> </p> <p>So I cancelled the debit orders and had to pay he reversal fees and went through all the trouble...airtime and my valuable time to do the job of MULTICHOICE CALL CENTRE AGENTS. so the month went past and en April guess what ...I was billed for R874 and yes, another debit order after i had it CANCELLED! I payed my fees via Pick N Pay, as I didnt want or couldnt AFFORD another debit order mess like that.</p> <p> </p> <p>This is the worst customer service ever, and not only that I have to pay for MULTICHOICE STUFF UPS! Its your staff that *****ed this up! Why should I pay for it as a LOYAL CLIENT????? </p> <p> </p> <p>I am Fully aware of the Consumer protection act, and this my dear friends is entirely a breach of that act!</p> <p> </p> <p> </p>