PT
Patience T
1 reviews | Active since Apr 2015
30 Apr 2015, 12:05
Disgusting service and shocking debit order
Very disgusting service you guys have. I called in February as the installation was not done correctly, thus i kept having error codes. I then told the lady, i might as well stop paying coz i can't afford to keep paying for services that i am not utilizing. When i called today, the consultant advised that you guys do not have an interaction for February other than the call from your finance team querying why i did not pay. And your consultant has the decency to the me IT\S FINE
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DStv (MultiChoice)'s replyOfficial
03 May 2015, 11:11Hello Esther101,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We currently investigating your concern and have escalated it to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We currently investigating your concern and have escalated it to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
DStv (MultiChoice)'s reply03 May 2015, 11:11
Official
Hello Esther101,
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We currently investigating your concern and have escalated it to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert
It is with regret that we learn of your unpleasant experience in dealing with our MultiChoice agent and the level of service you experienced in this regard.
We currently investigating your concern and have escalated it to the relevant department for investigation.
Feedback will be provided by written or telephonic correspondence as soon as more information becomes available.
Your support, and that of all our customers, is important to us.
Regards
Rupert