disgusting service and rude staff

I called call center to check my promotion and i dealt with Sindiswa Khubeka who was very rude and unprofessional who told me she does not know what i need from her she will escalate to the person i spoke to when i did the upgrade, the 50cent i pay to DSTV it means alot to DSTV shareholder as much as she think its nothing to her salary, she needs to give that chair to someone that deserve it coz she is a waste at DSTV. she then made me hold for 10 minutes to speak to Lucky Lekgodi her supervisor who was so helpful.if she has personal poroblems she must deal with them at her own time coz this time belong to DSTV and she is stilling it while she is causing damage to the brand. if i dont get response to this i will call and request to speak to the senior management and make them listen to the call that might change the company profit.