MR
Melanie R

1 reviews | Active since Sept 2016

17 Feb 2017, 21:40

Disgusting service and lies

<p>I was contacted by Onair to upgrade my DSTV and intall an extraview. I was advised that there would be a R2500 installation fee that will be covered by Onair. Their installation fitment centre was City to City. First they did not keep their appointment and failed to let us know timeously. Then when they did arrive they wanted to charge a cash upfront R500 extra to hook up the extra view. This was not part of the afreement with onair and when i refused to pay the hidden cost that i was not told about City to City left without installing our extraview. I phoned Onair multiple times and each time i am told that they will get back to me. It has been 2 weeks and i still get the runaround. Now my DSTV premium has the extra view charges on it and yet i still have nothing comnected. This is the worst service i have received and feel that the cash upront fee was iether ********** or Onair **** to get a contract.</p>

0
Replies (4)
DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Feb 2017, 07:50
Official

Dear Melanie

We acknowledge receiving your complaint. Feedback will be communicated to you shortly.

Kind regards

MultiChoice Hello Peter team

DStv (MultiChoice)
DStv (MultiChoice)'s reply18 Feb 2017, 13:54
Official

Good day Melanie

Your query has been referred to our OnAir team for further assistance.

They will contact you directly in this regard.

We will also follow up with you to ensure you have been contacted.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply21 Feb 2017, 12:04
Official

Good day Mr Richards

Thank you for taking our call today.

As discussed, we will follow up with you till you get feedback from OnAir.

Kind regards

Dinah

DStv (MultiChoice)
DStv (MultiChoice)'s reply01 Mar 2017, 13:52
Official

Dear Mr Richards

We tried to contact you today but could not reach you.

Feedback has been received from our OnAir team, we had requested that they contact you directly.

Please do notify us should you have any queries.

Kind regards

Dinah