Disgusting service and lack of empathy

The service I have been getting from the call centre is pathetic. I have calling throughout the day as some channels were suddenly blocked. I spoke to about 6 people since I started calling at 4pm trying to get this problem sorted. I have used my airtime and sometimes calls would cut off due to airtime running out and no one bothers to call back. All I was trying to do was just change ownership from my late husband's name to mine. There are 2 decoders linked to his name, suddenly 1 was changed and the other was deleted and somehow now the smartcard number is nowhere on the system. Now I have 1 decoder working still in hubby's name while the other one is deleted off the system. The last person I got hold off was around 9am and she put me on hold for about 30 minutes till my airtime ran out again. Im really appalled and disgusted by the kind of service I received today from all the consultants I spoke to.