Disgusting service and incompetancy

Disgusting service from call centre agents for the past 5 days 're E48 error.i call the same call centre and get completely different answers from consultants working for the SAME company!I keep getting told to be patient....its been FIVE days!.it gets escalated then no response.yesterdayi was put through to 4 different supervisors.we have spent alot of money on phone calls and some one coming out.we have already spent way more than what our monthly bill is.WHEN IS THIS GOING TO BE FIXED!ONCE AGAIN I'M HOLDING ON FOR OVER 20 MIN ON A PHONE CALL TO MULTICHOICE!I'm sick and tired of being told it could be an installation problem when we were openly told it's a software update issue.Lebo Mashamaite,one of your consultants guaranteed that this issue will be fixed in 2 days max.we personally hold her to her word.On my phone call with her ,I was told that there are no supervisors on duty today,yet when I called back 3 minutes later,I was transferred to a supervisor-manuela lhapane.she is apparently going to call is back in 20 min bit o won't be holding my breath as these are normally empty promises.i am 8 months pregnant and this incompetancy is putting alot of strain on myself and my pregnancy.