DISGUSTING SERVICE AND ETHICS

<p>I disconnected my DSTV in June 2016 and decided to put it back on in September. I then made a payment into the incorrect account on the 26th September 2016, when I called to reactivate my DSTV, I was informed the payment wasn't reflecting and I would need to pay before it can be reactivated. I then got all the necessary documentation to have the funds transferred. This was eventually done on the 2nd October 2016.</p> <p>At the end of October and last week I paid my monthly subscription and then received an sms to advise that if I dont pay R 125 by the 2nd November my service will be disconnected.</p> <p>I then called the contact centre and spoke to Sindisiwe Shezi who advised me I was billed from the 26/9 to the 2/10 as I called in and it is valid. This is a conversation which lasted 20 minutes, eventually I asked to speak to a manager. A supervisor/team leader Lerato Sebatane came on. This left me highly irate and annoyed as I requested a manager and Sindisiwe was also annoyed at me for even questioning my account. Eventually I got the manager's Lerate Chamane's email address and sent an email, my reply is as follows :</p> <p> </p> <p>Afternoon Bianca</p> <p> </p> <p>Please kindly note that I have gone through your account intensively and noticed your account will need you to make an additional payment R 125.80 for the period of(02-12-2016 to 01-01-2017) reason being that IP date from the 26- 2nd was adjusted as requested and you did not pay for your adjustment (R 151.80)charged from (***) please note as per below and for any further questioning don’t hesitate to drop me an email or I can call you back if you don’t mind mam.</p> <p>Regards</p> <p>Lerato</p> <p> </p> <p>Is this how a manager replies to a customer. Explains why the staff is so arrogant.</p> <p>How do I pay for no service rendered as I was advised it would only be reconnected once payment is made. What justification does Multichoice have in trying to ***** from their customers. If I was still connected and watching I would freely pay but to demand I pay for nothing is unacceptable. I rep**** to the apparent manager and have yet to received another "slap in the face"</p> <p> </p> <p>Bianca Pillay</p>