Disgusting service and *******

After being loyal customer for many many years I decided to upgrade to the Ultra Explorer I was told my monthly fee would be R1049 per month so I signed up and an installer came and installed the new decoder. I was not at home but there was someone else there to let them in. To my horror my debit order goes off my account and it is R1548 so I phone DStv and ask why and I get told that I needed to come into DStv after the installation to cancel my original Explorer which was never told to me as i presumed the new debit order of R1049 would be the only payment going off. So the lady says she can do it for me but I need to pay an addition R929 before she can do that. I would like to know where does DStv suck all these amounts from. So I am canceling my debit order and I will return the Ultra Decoder to them and just stick to Netflix that gives me no problems whatsoever. I am disgusted at the way DStv treat their customers especially a loyal one like me. So you've just lost another customer. No wonder your company is making huge loses.